If there are children in the party, the reservationist will make note of each of the children’s names, too. They will make a note in the system for the rest of the staff.
The reservation system employees-who always try to answer the phone before the third ring- will get the proper pronunciation of a guest’s name. Johnson and their 4-year-old daughter is Veronica.” The experience begins on the phone. It personalizes the interaction,” says Teresa Keller, The Sanctuary’s training director.
